Publisher review:AthenaRMS is a sophisticated but easy to use web-based Request Management System. AthenaRMS is a sophisticated but easy to use web-based Request Management System where multiple users share information and status on numerous issues, with a process you define.
In its basic configuration, AthenaRMS is an issue management system, comprised of an initial request, or ticket, a response, and a small set of attributes associated with the ticket, such as submitter's information, owner of ticket, status, priority, date submitted, date modified, and date closed. Requests can be submitted through both email and the web, and forms can be customized to blend seamlessly into your existing web site. The entire system can be extended in minutes by adding custom fields and grouping them into features such as pull down menus, yes/no questions, or multiple choice responses. In addition, AthenaRMS was designed to treat customers individually or in groups based on common tickets and request types. Email responses, either template or custom, can be sent to a single end user, or to a group of users based on simple grouping of search results. Tickets can be closed individually, or in mass if responding to a common issue. All email between the support staff and the end-user is maintained as part of the ticket ensuring a complete audit trail.
Features:
Customer Care
From the customer's viewpoint, AthenaRMS allows for complete control.
- Customers can view request status at any time
- They can see full correspondence history for each request
- Each ticket can be reopened by the customer.
Company Convenience
From the company's viewpoint, AthenaRMS offers sophisticated automation and great flexibility.
- Responses to common problems can be sent to multiple recipients simultaneously, with the ability to update and close any ticket.
- Custom roles can be defined allowing for fine grained control over system privileges and field access
- Multiple queues can overlap and be integrated (great for departments where ownership of an issue may move from one group to another)
Designed with HTML and PHP, AthenaRMS can be easily customized to look the way you want and track the data that is important to you.
- AthenaRMS accepts from any web form and email, including attachments of any file type.
- Multiple levels of customization exist, from the look and feel of administrative pages, to the data model itself.
Speed of Deployment
- New queues can be set up in minutes.
- A complete solution can be set up in less than a day, including installation, web form integration, email setup, testing and role assignment
AthenaRMS is a PHP script for Help Desk scripts design by Media Net Link, Inc..
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris.
Operating system:Windows / Linux / Mac OS / BSD / Solaris
AthenaRMS script details 
